Privacy Policy
Your privacy matters deeply to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Introduction and Data Controller
monastrivela ("we," "us," or "our") operates monastrivela.com and provides budget optimization services to help individuals and businesses manage their finances more effectively. We are the data controller for personal information collected through our platform, and we're based in the United Kingdom.
This privacy policy explains how we collect, process, store, and protect your personal data in accordance with UK GDPR, the Data Protection Act 2018, and other applicable privacy regulations. We believe in complete transparency about our data practices, and this document serves as your comprehensive guide to understanding how your information is handled.
Our Commitment to Your Privacy
We've built our entire approach around the principle of data minimisation. We only collect information that's genuinely necessary to provide our budget optimization services, and we never sell or rent your personal data to third parties for marketing purposes. Your trust is fundamental to our business, and we work continuously to earn and maintain it.
Information We Collect
Personal Information You Provide
Information Collected Automatically
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account Information | Until account deletion plus 30 days | Contract Performance |
| Financial Data | Until service termination plus 6 years | Contract Performance |
| Usage Analytics | 24 months from collection | Legitimate Interest |
| Marketing Data | Until consent withdrawn | Consent |
How We Use Your Information
We use your personal data solely to provide and improve our budget optimization services. Every use of your information serves a specific purpose that directly benefits your experience or helps us maintain a secure, reliable platform.
Service Provision
Platform Improvement
We never use your financial data for automated decision-making that would significantly affect you without human oversight. All budget recommendations are generated through transparent algorithms that you can review and modify.
Data Sharing and Third Parties
We maintain strict controls over data sharing and only work with trusted partners who meet our high standards for data protection. We never sell your personal information, and we limit sharing to essential service providers who help us deliver our budget optimization platform.
Essential Service Providers
Legal Requirements
We may disclose your information when legally required to do so, such as responding to court orders, regulatory investigations, or law enforcement requests. We carefully review all such requests and only provide the minimum information necessary to comply with legal obligations.
Business Transfers
In the unlikely event that monastrivela is acquired or merged with another company, your personal data would be transferred as part of that transaction. However, the new entity would be required to honor the commitments made in this privacy policy, and you would be notified of any material changes to how your data is handled.
Your Rights and Control
Under UK data protection law, you have significant rights regarding your personal information. We've designed our systems to make it easy for you to exercise these rights, and we're committed to responding to your requests promptly and thoroughly.
Right to Access
Request a complete copy of all personal data we hold about you, including how it's being processed and who it's shared with.
Right to Rectification
Correct any inaccurate or incomplete personal information in your account at any time.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the purposes we collected it.
Right to Restrict Processing
Limit how we process your data while disputes are resolved or during verification processes.
Right to Data Portability
Receive your personal data in a structured format that you can transfer to other services.
Right to Object
Object to processing based on legitimate interests, including direct marketing communications.
How to Exercise Your Rights
To exercise any of these rights, simply email us at info@monastrivela.com with your request. We'll verify your identity and respond within one month (or two months for complex requests). Most requests are free, though we may charge a reasonable fee for excessive or manifestly unfounded requests.
Data Security and Protection
Protecting your personal and financial information is our top priority. We've implemented comprehensive security measures that span technical, organisational, and operational safeguards to ensure your data remains secure and confidential.
Technical Safeguards
Organisational Measures
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we'll notify you within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and understand how you interact with our services. You have complete control over how cookies are used on your device.
Types of Cookies We Use
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie preference centre. While you can disable non-essential cookies, please note that some features may not function properly without certain cookies enabled. Essential cookies required for security and basic functionality cannot be disabled while using our platform.
International Data Transfers
While we primarily store your data within the UK and European Economic Area, some of our trusted service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
Changes to This Privacy Policy
We review and update this privacy policy regularly to ensure it remains accurate and reflects any changes in our data practices or legal requirements. When we make significant changes, we'll notify you through email and provide prominent notice on our platform.
How We Communicate Changes
Your continued use of our services after changes take effect constitutes acceptance of the updated privacy policy. If you disagree with any changes, you can exercise your right to data deletion and discontinue using our services.
Contact Our Privacy Team
If you have questions about this privacy policy or how we handle your personal data, we're here to help.
Email: info@monastrivela.com
Address: Suite 2, Parkhead House, Carver St, Sheffield City Centre, Sheffield S1 4FS, United Kingdom
Phone: +447938571633
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we've mishandled your personal data.